Customer Care Professional Guide
This guide will take you through the basics of CMS, taking calls, our phone system and other items that will help you to be successful in assisting our insureds.
PRIVATE
Course Curriculum
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Introduction to AdminStrat
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Frequently Asked Questions
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Ring Central – Customer Care
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Phone Communication Skills
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Customer Care CMS Guide
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FIRM Maps
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Loss Notices
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Prior Losses in CMS
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Updating FICO Numbers
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Customer Care Links and Resources
The Customer Care Guide Includes
Basics of our Claims Management System
From searching for claims, adding notes, finding a status and everything inbetween
Phone Handling
View and download our best practices as well as detailed guidelines for putting together your reports
Resources and Documents
Links to important documents and websites
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