AdminStrat Mentee Training
Your Course Includes
Step by Step Guides
How to use our Claims Management System, claims handling guidelines, and more!
Video Demonstrations
Videos from our training classes that walk you through the claims process start to finish
Downloads and Links
Download the documents you need and access links to useful websites
Frequently asked Questions
When does the course start and finish?
This is self paced learning course . You are free to take this course based on your need.
How long do I have access to the course?
Unlimited !! You can watch the videos and lessons for as much time as you wish.
Does this course have any certificates?
No, this is just one part of our mentee training. Attend our annual flood conference to receive your mentee FCN card.
Course Curriculum
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Introduction to AdminStrat
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Time Frames and Expectations
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Initial Contact and Customer Service
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Adjuster Customer Service
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CMS First Steps
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CMS Overview
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Mentee Quiz – Section 1
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Exterior Inspection
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Post Firm Elevated Buildings and Basements
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Interior Scope
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Interior Photos
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Inspection Summary
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Mentee Quiz – Section 2
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Reserves | Prelim | Advance
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Prelim Summary
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First Steps Summary
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Mentee Quiz – Section 3
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The Estimate | Part 1
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The Estimate | Part 2
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The Narrative
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Final Report Worksheet and Proof of Loss
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Mentee Quiz – Section 4
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Exporting Your File
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Review and Upload File
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Mentee Quiz – Section 5
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Forms & Templates
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Adjuster Xactimate Guide
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Adjuster Simsol Guide
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Additional Information
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Links and Resources
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NFIP Adjuster Claims Manual